Allpoint Wireless

Allpoint Wireless faced several challenges with their existing portal. The system was slow, lacked scalability, and had functionality limitations that required numerous manual processes. They struggled to create new features, such as an improved permissions system.

Additionally, they were dissatisfied with the slow response times to high-priority issues, which negatively impacted Allpoint Wireless’s revenue and customer experience. A significant pain point was that their staff spent 20-30% of their time on tasks that customers should have been able to handle through self-service options. This inefficiency hindered Allpoint Wireless’s strategic goal of expanding beyond the ATM industry to become a wireless service provider. Their existing portal lacked both the scalability and infrastructure necessary to support this business transformation.

Custom web portal for scalable, secure device management

Orases developed a strong, trusted relationship with Allpoint Wireless, becoming an extension of their team and providing responsive support. As part of an ongoing effort to help them achieve more success, our team built a custom web portal that is secure, reliable, and scalable, enabling the management of a fleet of thousands of wireless devices connecting to multiple wireless providers.

The main solution is a web portal called Allpoint Command with the scalability to handle hundreds of thousands of devices. The portal includes features such as device geolocation, usage monitoring, notifications, and a commissions program, which launched in the summer of 2024. This program allows non-sales people to resell Allpoint Wireless’s products and services, enabling them to expand their reach through resellers.

Additionally, Orases created an architecture to manage a high volume of device check-ins to monitor statuses, ensure seamless operation, and provide the ability to update configurations. We also provided a system to manage individual client accounts, track bandwidth usage, and coordinate invoicing and payments.

Solution features

• Real-time device tracking and monitoring with automated alerts and commission management
• Scalable platform managing hundreds of thousands of devices
• Strong relationship with Orases development team

Orases successfully established a strong partnership with Allpoint Wireless, becoming an integral part of their team. The new web portal significantly enhanced their scalability and operational efficiency, enabling better management of their wireless device fleet and expanding their reseller network. 

This ongoing collaboration has improved their ability to monitor device statuses, manage client accounts, track bandwidth, and handle invoicing, leading to greater overall success and customer satisfaction.